On this page
Introduction
This Refund Policy explains when CA Hemraj Sharma & Co. will refund a professional fee paid through this website. It should be read with the Terms and Conditions.
It covers self-serve purchases of listed offerings paid through Razorpay. Custom-price work confirmed by enquiry is refunded only as written in that engagement, if at all.
Professional fees and statutory charges
The amount collected at checkout is our professional fee for the snapshot scope, plus tax on that fee where it applies. It is not a government fee.
- Professional fee: May be refunded only in the cases below.
- Statutory and government charges: ROC fees, GST portal charges, stamp duty, challans, penalties and similar amounts paid to an authority are not refunded by us once paid onwards, and are usually not refunded by the authority.
- Payment-gateway charges: Where a refund is due before work starts, we may deduct non-recoverable Razorpay or bank charges from the amount returned.
When we refund
We will refund the professional fee, or the unused part of it, if:
- The same payment was captured more than once for one purchase
- We decline the instruction before work starts, including where the offering was listed in error or is outside our competence
- You cancel in writing before we have started work and before any filing or portal submission has been made
- We cannot perform the listed service for a reason that is our responsibility, and we have not delivered a usable substitute
“Work has started” includes reviewing your records, preparing workings, creating a filing, or using a government portal on your matter.
When we do not refund
We do not refund the professional fee if:
- Work has started, even if you later change your mind, delay documents, or choose a different consultant
- A filing or application has been submitted to an authority, whether or not it is later queried, rejected or delayed
- The delay or defect came from incomplete, late or incorrect information you supplied
- An authority takes longer than an estimate on the site, or raises a query that needs extra information
- You bought the wrong offering and we have already started work on it
- A bundle has been partly performed; any refund is limited to listed items not started, not a discount on work already done
How to request a refund
Write to hello@cahemrajsharma.com from the email on the account, with the payment reference from Razorpay or your dashboard, and a short reason. You may also telephone +91 98765 43210 or write to C-12, Civil Lines, Jaipur, Rajasthan 302006, Jaipur, Rajasthan.
We will confirm whether the fee is refundable under this policy. Requests should be made as soon as you know a refund may apply, and in any event within fourteen days of payment unless we have not yet started work.
How refunds are paid
Approved refunds of the professional fee are returned to the original Razorpay payment method. Banks and cards often take five to ten working days to show the credit after we initiate it. We do not pay refunds in cash.
Changes to this policy
We may update this policy from time to time. The version on this page applies to new purchases. A payment already captured is assessed under the policy in force at capture, unless a change is required by law.
Contact
Questions about refunds: hello@cahemrajsharma.com.